Send us a message

What you can write to us about

• A mistake on a page — a wrong date, figure or name, or a link that no longer works.
• A changed operator fact — new terms, a rewritten help article or a new safer gambling page. The address of the new page helps us most.
• A question about a mark — why an answer is plain, carries a catch or shows no answer found.
• Personal data — a request about details we hold on you; see Privacy and your data.
• Partnership or company matters — the form works, or write straight to contacts@playvoralox.com.

Name the Playvoralox page you are writing about and, for an operator change, paste the operator’s own page address; that saves a round of questions. You can also write to contacts@playvoralox.com. Operators may use the same route to point out an error; we change an answer only on the evidence of the register or a public page.

A problem with your own casino account

We cannot see into your account at a casino or settle a dispute. If a withdrawal is held, a balance looks wrong or an account has been closed, complain to the operator through its own process and keep copies of what you send. Should eight weeks go by without it being settled, the next stop is the ADR body that the operator’s terms name, and the Gambling Commission welcomes a report as well. Do let us know as well, since it may affect an answer.

What not to send

Please never send passwords, card or bank details, security codes, or photos of a passport, driving licence or bill. We will never ask for them, and anyone who does so in our name is not us. A screenshot is fine once personal details are covered.

When you will hear back

We usually reply within five working days. A correction can take longer when a source has to be reread. If gambling is hurting you now, do not wait for us: ring the National Gambling Helpline (0808 8020 133), which costs nothing and never closes.