Before you join MrQ: the six answers

Licence: Tek Fox Ltd took over in 2023

Question 1 of 6 · Licence

The casino licence for mrq.com is held by Tek Fox Ltd, account 60629, with a registered address in Birkirkara, Malta. It has been active since 29 September 2023 and sits beside a bingo licence, with “mr q” shown as a trading name. Version 1.4 of MrQ’s terms, dated 29 September 2026, names Tek Fox Ltd as the licence holder, so operator and register agree.

Before that date MrQ ran under Lindar Media Limited. Lindar Media still has a register entry, yet all it holds now is a licence to supply gambling software, and its listing of mrq.com reads inactive. For you this means two things: the company you deal with as a customer is Tek Fox Ltd, and any older article, screenshot or email naming Lindar Media as the casino operator is out of date.

The mark is plain because the register and a dated version of the terms point to one company and the handover is finished rather than half-way. Our link goes to mrq.com, the domain on Tek Fox’s entry. mrq.co.uk exists but only forwards visitors to the mrq.com home page, so type the .com address if you go there directly.

Regulator: nothing published against Tek Fox since 2024

Question 2 of 6 · Regulator record

We read the regulatory actions for account 60629 on 8 November 2026. From 1 January 2024 to that day the list was empty: no penalty, no payment in lieu, no warning and no added licence condition.

Two details help you read that correctly. First, Tek Fox has held this licence only since September 2023, so the period we look at covers nearly all of its time as MrQ’s licence holder. Second, actions are recorded against companies, not brands, so anything concerning Lindar Media would sit on Lindar Media’s own entry rather than here.

A plain answer here places MrQ in the first group of our list, where operators appear alphabetically. Position is not praise. Look at the register yourself before you sign up; it takes a minute and shows anything published after our reading.

Checks: verification comes before the first deposit

Question 3 of 6 · Checks

Two help articles settle this question: one on verification, revised on 9 August 2026, and one on opening an account, revised on 2 August 2026. The order they describe is strict. MrQ checks your details electronically during sign-up, and while the account remains unverified the cashier and the games stay closed to you. The verification article also lists the identity and address documents MrQ takes if the electronic check is not enough.

Sign-up has three entry conditions: adulthood, an address in the UK, and no active GAMSTOP registration. The last one matters. If you have joined GAMSTOP, the scheme is doing its job when MrQ turns you away, and no GB-licensed site should take you on until your registration has run its course.

The answer is plain because both pages are recent and describe the sequence the Commission expects of every licence holder: age and identity confirmed before any gambling or deposit. Enter details that match your ID and bank, and keep a document to hand in case the electronic step cannot confirm you. Our guide to financial risk checks covers the separate questions about money that can come later.

Limits: deposit caps, a cooling-off and timed reminders

Question 4 of 6 · Limits

Two help articles describe MrQ’s controls: one on deposit limits, revised on 29 September 2026, and one on safer gambling tools, revised on 1 September 2026.

Deposit and net deposit limits

You can cap deposits by day, week or month, either as a straight deposit limit or as a net deposit limit. In general terms a net figure means deposits less withdrawals across the period, so taking money out frees room under it. Lowering a limit is the safe direction. Any increase, or removing a limit altogether, triggers a 24-hour cooling-off, and once it ends you must confirm the change yourself, which gives you a day to decide whether you really want it.

Reality checks

A reality check is a reminder that appears while you play and shows how long the session has lasted. MrQ lets you set the interval from half an hour up to four hours. Shorter intervals are more useful than they sound on slots and bingo, where rounds follow each other without a natural pause.

Limits MrQ sets itself

The deposit limit article also describes fixed limits applied on MrQ’s side. For an account that was once registered with GAMSTOP, the limit is £500 a month, and raising it takes evidence of income; MrQ says such a limit usually stays at no more than 30% of average monthly income.

The answer is plain: every tool is described with its settings on recent, dated pages from the operator.

Two GB rules sit alongside. Anyone joining a licensed site after 31 October 2025 meets a prompt to cap deposits before their opening payment. And a single spin on an online slot may not exceed £5, falling to £2 for players aged 18 to 24. Those caps limit each bet, not your total, so the deposit limit is still the one that protects your budget.

Breaks: from 24 hours away to a permanent stop

Question 5 of 6 · Breaks

The safer gambling article, revised on 1 September 2026, gives you three ways to step back, and they suit different situations. A time-out is for a pause whose end you already know, such as a weekend or a month when money is tight, and once set it cannot be shortened, which is the point: the decision is made while you are calm. Self-exclusion is for a decision that should survive a change of heart, and MrQ’s list of periods includes a nine-month step and a permanent option.

GAMSTOP, which MrQ explains in a separate help article from 12 March 2026, is for when the concern is gambling anywhere rather than just here. GAMSTOP costs nothing, and its registration periods are six months, a year and five years. All online operators licensed in Great Britain must apply it, so registering closes MrQ at the same moment as every other GB-licensed site.

A self-exclusion at MrQ and a GAMSTOP registration can run side by side, which covers the gap if one ends before the other. The answer is plain because lengths, options and the GAMSTOP route all appear on recent operator pages. Our page help if gambling hurts lists further free support.

Withdrawals: MrQ’s £10 floor, no fee and no way back

Question 6 of 6 · Withdrawals

MrQ’s help article on withdrawing, revised on 12 August 2026, describes a short request made from the menu behind your avatar, and version 1.4 of the terms fills in the rules around it. Keep at least £10 in the balance if you want to take money out, and expect no deduction from MrQ itself.

Where the money goes is decided by your active payment method, which MrQ’s help describes as the method you last deposited with. If that method has not been used for six months, you will be asked to confirm it again. This is MrQ’s version of the same-method rule, so choose your deposit method with the way back in mind.

A submitted request stays submitted: the money cannot go back into your MrQ balance. That matches the GB rule in force since October 2021, which bars every licence holder from offering to reverse a withdrawal, so choose the amount with care. And credit cards have been off limits for gambling since April 2020.

The answer is plain: steps, minimum, fees and the destination of the money are all stated on dated operator pages. If a request does stall, ask support which check is outstanding, send what is missing and keep a note of the day you sent it; that record is what a complaint would rest on.