How answers are checked

Why these six questions

The questions follow the order in which a casino account reaches into your life. First comes the company you would be dealing with and how the Gambling Commission has treated it. Then the door itself: the checks an operator runs before you can play. Then the tools that shape how play goes — limits, and the ways to pause or stop. Last comes the moment you ask for your money back.

We left out anything that cannot be answered at source in the same way for every operator, or that does not help you decide whether to open an account at all: the look of the lobby, the size of the game library, promotional offers. Playvoralox does not publish promotional offers in any form. Each question has a short definition, shown in the table on this page, so that the same point is looked for in the same place for each of the six.

What the three marks mean in practice

Every answer gets exactly one mark. A plain answer is given when the register, or an operator page that carries a date, replies clearly and nothing that matters is missing — a dated help article that sets out its time-out and self-exclusion periods is a typical case.

An answer with a catch is given when a reply exists but comes with something you would want to know. Typical catches: the licence holder has faced regulatory action since 2024; the page shows no date, or we could read only part of it; the only source is the operator’s blog; a figure such as the minimum withdrawal is not stated; or the brand’s pages do not make clear which company the register shows as licence holder.

No answer found is given when we could not read a reply at source on the day of our check — the page did not load where we read it, showed a version written for another country, or simply did not cover the point. This mark records the limit of our reading. It is not a finding that a tool is missing: every GB licence holder is bound by the same Commission rules, and you can put the question to the operator yourself.

Marks are never added together. An operator with three catches is not ranked below one with two, because the catches differ and matter to different readers.

Clean record first: how the list is ordered

The list of operators on the home page follows one rule. Licence holders with no regulatory action on the register from 1 January 2024 to the day of our check come first. Licence holders with action in that period come second. Inside each group, brands are listed from A to Z.

We chose this rule because it rests on a public fact anyone can verify, and because money cannot move it. Commission from operators does not change the order, and neither does a count of plain answers. When the Commission publishes new action against a listed licence holder, that operator moves to the second group at the next reread, and the action is added to its answer file with its date.

Where the answers come from, and what we leave out

Each answer rests on one of two kinds of source. The first is the Gambling Commission’s public register: for each licence holder we open four parts of its entry — the licence overview, its trading names, the domains listed against it and its regulatory action — plus any public statement the Commission has issued. The other is whatever the operator publishes itself: its terms, help-centre articles and safer gambling pages. Under each answer we list the source, the date the operator gives it where there is one, and the day we read it.

We read only what is public. We do not open accounts with operators, send their forms, accept their cookies or download their files, and nothing on Playvoralox describes play of our own. Where an operator gives a timing for withdrawals, we report it as the operator’s own estimate and leave out promises about speed.

• Other review and comparison websites are not used as sources, nor are forum threads or app-store comments.
• Summaries generated by search engines or chat tools are not used either; we go back to the page they summarise.
• A line glimpsed only in a search-result snippet does not count as confirmed until the page itself can be read.
• Copies of operators’ sites that turn up under look-alike addresses are never treated as the operator.
• An operator’s own blog may be used, but an answer that rests on it carries a catch, because a blog post is not the terms.

How often we reread

The register is reread for all six licence holders at least once a month and before any change to the list; the last full check was on 8 November 2026. Operator pages are reread when a reader reports a change, when a source we rely on moves or disappears, and whenever the register shows something new for that company. Each changed answer gets a new date, so you can always see how old the reading behind a mark is.

Corrections

If you think an answer is wrong or out of date, use the form on Send us a message and pick the topic closest to your point; the address of the operator page in question helps most. We check every report at source. If the source supports it, we correct the answer and its date; if not, we reply and explain why.

Operators can use the same route. A correction is made only on the evidence of the register or a public page, never on request alone, and it has no link to advertising. How the site earns money is explained in the funding section of Who we are.